Refund Policy

Trial Period

7-Day Satisfaction Guarantee

We are confident in the quality of our education. If you are not completely satisfied with our services, you may request a full refund within the first 7 days of your paid course, provided:

• You have attended no more than 3 paid classes
• The refund request is made within 7 calendar days of your first paid class
• You provide feedback on your learning experience
• No inappropriate behavior or violation of terms occurred

Refund Conditions

Eligible for Refund

• Technical issues on our end preventing class attendance
• Teacher unavailability without adequate replacement
• Significant mismatch between promised and delivered services
• Duplicate payments or billing errors
• Course cancellation by the academy

Not Eligible for Refund

• Classes completed beyond the 7-day guarantee period
• Student no-shows or last-minute cancellations
• Technical issues on the student's end
• Dissatisfaction after completing more than 3 paid classes
• Violation of academy terms and code of conduct
• Requests made after 30 days from the last attended class

Refund Process

How to Request

1. Send an email to info@al-quranacademy.com
2. Include your full name, account details, and reason for refund
3. Provide any relevant documentation or evidence
4. Allow 48-72 hours for review and response

Processing Time

• Review: 2-3 business days
• Approval: Email notification sent
• Processing: 5-10 business days to original payment method
• Bank Processing: Additional 3-5 business days depending on your bank

Partial Refunds

In certain circumstances, partial refunds may be offered:

• Course Interruption: If you need to pause due to emergencies
• Package Downgrade: Switching to a less intensive program
• Unused Sessions: Credit for unused classes in exceptional cases

Partial refunds are calculated based on completed sessions and administrative costs.

Alternative Solutions

Before processing a refund, we may offer alternative solutions:

• Teacher Change: Match with a different qualified instructor
• Schedule Adjustment: Modify timing to better suit your needs
• Course Transfer: Switch to a different program
• Extended Trial: Additional trial classes to ensure satisfaction
• Course Credit: Apply payment to future courses

Special Circumstances

Medical or Emergency Situations

We understand that unexpected situations arise. In cases of:

• Serious illness or medical emergencies
• Family emergencies or bereavement
• Job loss or significant financial hardship

We will work with you on a case-by-case basis to find a suitable solution, which may include course suspension, transfer, or partial refund.

Fi-Sabilillah (Free) Programs

Students enrolled in our Fi-Sabilillah (scholarship) programs are not eligible for refunds as these courses are provided free of charge.

Payment Method Specific Terms

• Credit/Debit Cards: Refunds processed to original card
• PayPal: Refunded to PayPal account
• Bank Transfers: Refunded to original bank account
• Digital Wallets: Refunded to original wallet (Skrill, Wise, etc.)
• Cash Payments: Refunded via bank transfer or agreed method